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Test the scheduling of assessments to confirm all are being prompted when expected
Assessment schedules are based on the assessment settings.
To view when current or future Assessments will be notified for your test participant, researchers are able to use the “Staff Use Only” page > then Select “View Assessment Schedule”
Swipe across the screen from far left to right to access the “Staff Use Only” page
Active participants will not have access to this feature; only Testers with CMS (Content Management System) login credentials.
Test having the phone launch Insight in different scenarios
When the Insight app is closed
When the Insight app is open
Doing an activity that is extensive, such as, watching a high resolution video
Check the data; confirm you are collecting accurate and all intended information
To access a study’s data, Go to the CMS login page “www.insightmhealth.com” and log in > Select Study > Click Reports (at the top of the CMS webpage) > Select the CVS or Excel button under EMA Data > You will receive an email from “donotreply-insight@insightmhealth.com” when the report is generated
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4. Do Not Force Close the Insight App from the Recents Menu. Do Not Close All
A study participant must keep the Insight app running in the background all time. Force closing the app from the background will stop notifying people for study assessments. Tapping on Close All button from the Recents menu will shut down the app in the background. Below is an example of force closing the app by removing the app running from the background.
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Submitting a Ticket
Reporting a bug or other technical issue is completed through Service Desk by submitting a ticket.
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