Page Comparison

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1. Verify a participant’s sleep time is set at 11:30 PM or before.

   1. Having a sleep time after this interferes with scheduling and notifying assessments.

2. Verify the quantity and time of syncs before and after the assessment(s). If a participant is not syncing for a day+ or less than four (4) time a day, the phone is off/shut down, not connected to WiFi or data network.

   1. The notified column will be blank because the phone was off/shut down.

   2. Confirm the last sync was after the assessment in question; if the latest sync is before the assessment, no data will appear if the participant took the assessment as they need to sync to gather this information off the phone.

      1. Wait until the CMS randomly syncs or advise the participant to randomly sync the phone to gather data if it is confirmed they took the assessment.

      2. Remote syncing using the “Sync” button displayed in the participants Activity Tab will send a signal to the participants phone; green ‘Data Sync Complete’ log will appear minutes later if the phone is on, connected to Wi-Fi or data network.

3. Verify assessment settings.

   1. Participant’s sleep time may not corelate with the Wake and Sleep time offsets for assessment(s).

4. Duplicate assessments.

   1. There are two assessments scheduled for the same day with the same name. The notified column will appear blank for the duplicate assessment, but the participant will be notified of the original assessment (there will be a time in the notified column for this assessment).

5. Verify the geographical location of the participant during the assessment

   1. Participants in a rural area may have additional issues like lack of WiFi or data network or access to an electrical outlet for charging.

6. Verify the participant’s participation history within the study

   1. Participant’s have the right to refuse to take assessments at anytime during the study; in addition to, they are allowed to stop the study at any time for any reason.

   2. If a participant has a history of turning off the phone, dismissing assessments, or starting and stopping assessments prematurely could be considered noncompliant. It is recommended to reach out to the participant to better understand their engagement with the app that the CMS Activity tab can not disclose.

7. Verify the Follow-Up assessments are delayed at least fifteen (15) minutes from the original assessment.

   1. If it is set to a shorter duration the Follow-Up assessment may not be prompted as the original survey could be seen by the app as still in progress.

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