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How do I create my account? |
Instructions for creating an account can be found
here: ➡️Create an Account⬅️
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I’m locked out of my account, where do I go? |
If you get locked out or forget your password, you can reset your password here: ➡️https://sso.insightmhealth.com/Identity/Account/ForgotPassword⬅️
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What does my error code mean? |
There are a few possible error codes that could pop up:
RPE001 - The app wasn’t able to connect to the authorization server.
RPE002 - The registration code has not been setup with a participant in the EDC.
RPE003 - The app wasn’t able to obtain authentication credentials from the server.
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When does Insight sync? |
Unlike the previous version of Insight, the newer Insight EDC syncs when:
The participant just completed an assessment.
When the app is forced closed and reopened.
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Can I manually sync Insight? |
Yes, you can manually sync the Insight app by clicking on the gear icon ⚙️ in the top right corner of the Insight home screen, then selecting “Sync.”
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How do I request changes to a project? |
Changes to a project can be requested by filling out the change request Form, then attaching it to a support ticket before submitting.
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How do I add research team members to my study? |
Instructions on how to add a team member can be found
here: ➡️ https://mhealthotrc.atlassian.net/wiki/spaces/EDCW/pages/2284355585/Permissions#Add-New-User ⬅️
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Can I manually update Insight? |
Yes! Insight can be updated via the Google Play Store for Android devices and the Apple App Store for Apple devices.
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More Information can be found below:https://support.google.com/googleplay/answer/113412?sjid=1984028181367447759-NC |
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After an app is updated, it appears in the list of apps below Updated Recently. More information can be found below:https://support.apple.com/en-us/HT202180#:~:text=Open%20the%20App%20Store%20and,app%2C%20or%20tap%20Update%20All. |
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How do I send Insight logs to mHealth Support? |
On the Insight home screen, click on the gear icon ⚙️ , then select “Send Logs.”
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What do I do if I am not receiving notifications? |
Ensure all permissions are accepted for Insight
Ensure device volume is turn on and up
Ensure the device has Do Not Disturb turned off
Ensure battery saver is turned off
Ensure Insight is up-to-date with the latest version
Ensure sleep mode is turned off
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How do I change a participant’s sleep and wake times? |
More information for creating or editing participant sleep and wake times can be found here: ➡️Participant Management⬅️
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What do notifications look like? |
Additional information for customizing notifications can be found here: ➡️https://mhealthotrc.atlassian.net/wiki/spaces/EDCW/pages/2675933185/Stages#The-next-section-will-customize-the-notification-details.-A-reschedule-option-can-be-added-if-desired.-Continue-to-fill-in-the-title-of-notification-and-the-description-of-notification-fields-and-click-%E2%80%9CDone.%E2%80%9D⬅️
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Displays may look slightly different for other Android devices. |
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Android |
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Apple |
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I made changes to my study, but I don’t see them on my device/participants aren’t seeing them. |
The best way to ensure changes made are working is to create and enroll a new participant. Changes made may not appear on devices with an active participant until a manual sync has been completed on stable Wi-Fi or data connection.
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It is important to ensure ALL portions of the study are working as intended, including (but not limited to) questions, display logic, stage transitions, etc. PRIOR to starting live data collection. Any changes made after the study starts live data collection may interfere with study behaviors including but not limited to:
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