Frequently Asked Questions
- Russell Smith
- Samuel-Cabatic
How do I create my account?
Instructions for creating an account can be found
here: Create an Account
I’m locked out of my account, where do I go?
If you get locked out or forget your password, you can reset your password here: https://sso.insightmhealth.com/Identity/Account/ForgotPassword
What does my error code mean?
There are a few possible error codes that could pop up:
RPE001 - The app wasn’t able to connect to the authorization server.
RPE002 - The registration code has not been setup with a participant in the EDC.
RPE003 - The app wasn’t able to obtain authentication credentials from the server.
Unlike the previous version of Insight, the newer Insight EDC syncs when:
The participant just completed an assessment.
When the app is forced closed and reopened.
Yes, you can manually sync the Insight app by clicking on the gear icon in the top right corner of the Insight home screen, then selecting “Sync.”
Changes to a project can be requested by filling out the change request Form, then attaching it to a support ticket before submitting.
Instructions on how to add a team member can be found
here: Permissions | Add New User
Yes! Insight can be updated via the Google Play Store for Android devices and the Apple App Store for Apple devices.
On the Insight home screen, click on the gear icon , then select “Send Logs.”
Ensure all permissions are accepted for Insight
Ensure device volume is turn on and up
Ensure the device has Do Not Disturb turned off
Ensure battery saver is turned off
Ensure Insight is up-to-date with the latest version
Ensure sleep mode is turned off
More information for creating or editing participant sleep and wake times can be found here: Participant Management
Additional information for customizing notifications can be found here: Stages | The next section will customize the notification details. A reschedule option c...
The best way to ensure changes made are working is to create and enroll a new participant.
Changes made may not appear on devices with an active participant until a manual sync has been completed on a stable Wi-Fi or data connection.