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Our Support Ticket Process

If you have not been added to Service Desk, ask the Principal Investigator to submit a ticket on behalf of you. They will need to include the email of the individual that is being added to Service Desk.

Once an individual has been added to the Service Desk, they will receive an email from “mHealth Service Desk” to set up an account.

Submitting a Ticket

Select what type of assistance is needed

The email of the person needing assistance

A brief explanation of the issue

A more detailed explanation of the issue. When did it happen? Has it happened before?

The Study Name in which the participant is apart of

The Participants ID in the Study

It is important to provide this requested information to avoid delays in assistance

Any screenshots of the issue would be appreciated in troubleshooting the issue

Report bugs you experience on our Insight app, wiki, or request general technical support here!

 

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