Open

*If there is no customer response after two Fridays, the ticket will automatically close

If you have not been added to the Service Desk, ask the Principal Investigator to submit a ticket on your behalf. PI will need to include the email of the individual that is being added to the Service Desk.

Once an individual has been added to the Service Desk, they will receive an email from “mHealth Service Desk” to set up an account.

Open

1. Go to the support ticket website and log in.

2. Once you’re logged in, look in the upper‑right corner of the screen. You’ll see a small circle with the first letter of your username.

3. Click on the circle. A menu will appear.

4. In the menu, click on “Requests.” This will show you all the tickets you have submitted.

5. Find the ticket you want to view or reply to and click on the ticket number.

6. After the ticket opens, you’ll see the option to reply directly within the ticket.

Please avoid replying to the automated email notifications the system sends. Responding to those emails will create a brand‑new ticket instead of updating your existing one.

 

Report bugs you experience on our Insight app, wiki, or request general technical support here!