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How do I request changes to a project?

Changes to a project can be requested by filling out the Change Request Form, then attaching it to a Support Ticket before submitting.

What does my error code mean?

There are a few possible error codes that could pop up:

  • RPE001 - The app wasn’t able to connect to the authorization server

  • RPE002 - The registration code has not been setup with a participant in the EDC

  • RPE003 - The app wasn’t able to obtain authentication credentials from the server

When does my app sync?

Unlike the previous version of Insight, the newer Insight EDC syncs when:

  • The Participant just completed an assessment

  • When the app is forced closed and reopened

I’m locked out of my account, what do I do?

If you get locked out or forget your password, you can reset your password here: ➡️ https://sso.insightmhealth.com/Identity/Account/ForgotPassword ⬅️

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