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How do I create my account?

Instructions for creating an account can be found
here: ➡️Create an Account⬅️

I’m locked out of my account, where do I go?

If you get locked out or forget your password, you can reset your password here: ➡️https://sso.insightmhealth.com/Identity/Account/ForgotPassword⬅️

What does my error code mean?

There are a few possible error codes that could pop up:

  • RPE001 - The app wasn’t able to connect to the authorization server.

  • RPE002 - The registration code has not been setup with a participant in the EDC.

  • RPE003 - The app wasn’t able to obtain authentication credentials from the server.

When does Insight sync?

Unlike the previous version of Insight, the newer Insight EDC syncs when:

  • The participant just completed an assessment.

  • When the app is forced closed and reopened.

Can I manually sync Insight?

Yes, you can manually sync the Insight app by clicking on the gear icon ⚙️ in the top right corner of the Insight home screen, then selecting “Sync.”

 View Screenshots
image-20240208-174703.pngimage-20240208-174744.png

How do I request changes to a project?

Changes to a project can be requested by filling out the change request Form, then attaching it to a support ticket before submitting.

How do I add research team members to my study?

Instructions on how to add a team member can be found
here: ➡️ https://mhealthotrc.atlassian.net/wiki/spaces/EDCW/pages/2284355585/Permissions#Add-New-User ⬅️

Can I manually update Insight?

Yes! Insight can be updated via the Google Play Store for Android devices and the Apple App Store for Apple devices.

 How to update in Google Play Store

  1. Open the Google Play Store app (blue star) .

  2. At the top right, tap the profile icon.

  3. Tap Manage apps & device. Apps with an update available are labeled "Update available."

  4. Tap Update.

More Information can be found below:

https://support.google.com/googleplay/answer/113412?sjid=1984028181367447759-NC
 How to update in Apple App Store

  1. Open the App Store app (blue star) on your Apple device.

  2. Tap (blue star) or your picture at the top right.

  3. Scroll down, then tap Update next to apps you want to update, or tap Update All.

After an app is updated, it appears in the list of apps below Updated Recently.

More information can be found below:

https://support.apple.com/en-us/HT202180#:~:text=Open%20the%20App%20Store%20and,app%2C%20or%20tap%20Update%20All.

How do I send Insight logs to mHealth Support?

On the Insight home screen, click on the gear icon ⚙️ , then select “Send Logs.”

 View Screenshots
image-20240208-174425.pngimage-20240208-174133.png

What do I do if I am not receiving notifications?

  • Ensure all permissions are accepted for Insight

  • Ensure device volume is turn on and up

  • Ensure the device has Do Not Disturb turned off

  • Ensure battery saver is turned off

  • Ensure Insight is up-to-date with the latest version

  • Ensure sleep mode is turned off

How do I change a participant’s sleep and wake times?

More information for creating or editing participant sleep and wake times can be found here: ➡️Participant Management⬅️

What do notifications look like?

Additional information for customizing notifications can be found here: ➡️https://mhealthotrc.atlassian.net/wiki/spaces/EDCW/pages/2675933185/Stages#The-next-section-will-customize-the-notification-details.-A-reschedule-option-can-be-added-if-desired.-Continue-to-fill-in-the-title-of-notification-and-the-description-of-notification-fields-and-click-%E2%80%9CDone.%E2%80%9D⬅️

Displays may look slightly different for other Android devices.

Android

notification_s22_FINAL.jpg.png

Apple

notification_iphone11promax_FINAL.png

I made changes to my study, but I don’t see them on my device/participants aren’t seeing them.

  • The best way to ensure changes made are working is to create and enroll a new participant.

  • Changes made may not appear on devices with an active participant until a manual sync has been completed on stable Wi-Fi or data connection.

It is important to ensure ALL portions of the study are working as intended, including (but not limited to) questions, display logic, stage transitions, etc. PRIOR to starting live data collection.

Any changes made after the study starts live data collection may interfere with study behaviors including but not limited to:

  • Changing a variable name may cause errors in Calculated Field questions or cause display/end formula logic to no longer function correctly if the name is not updated in their respective fields.

  • Adding/Removing/Editing questions, assessments, components, or stages may affect previously collected data.

  • Changes made in the EDC may not reflect on participant phones if they do not have a stable Wi-Fi or data connection for syncing, affecting data collection.

  • Renaming questions, assessments, components, or stages will change their respective names in future reports and may conflict with previously generated reports.

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