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How do I request changes to a project?

Changes to a project can be requested by filling out the Change Request Form, then attaching it to a Support Ticket before submitting.

What does my error code mean?

There are a few possible error codes that could pop up:

  • RPE001 - The app wasn’t able to connect to the authorization server

  • RPE002 - The registration code has not been setup with a participant in the EDC

  • RPE003 - The app wasn’t able to obtain authentication credentials from the server

When does my app sync?

Unlike the previous version of Insight, the newer Insight EDC syncs when:

  • The Participant just completed an assessment

  • When the app is forced closed and reopened

Is there Two-Factor Authentication?

Yes, there is two-factor authentication and can be located in the “Manage your account” page.

Where do I change my password?

You can change your password on the “Manage your account' page. Password requirements are the same as initially setting up your account.

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